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| Help Desk Technician Job |
Apex Systems is a large staffing and consulting firm and we are looking for a Help Desk Support Technician to place at our client, a large IT company.
Job Timing: Evening Help Desk Support Technician
Client: Large IT Company
Contract: This is a contract position
Hours: 4 pm – 12:30 a.m.
Location: Mississauga Ontario L4W 0B3
Application Process: Please apply via the medium on which you are seeing this posting. For any inquiries, please contact Nechama at ncolman@apexsystems.com
If you encounter technical difficulties submitting your resume, please send a Word version of your resume to ncolman@apexsystems.com . Please reference Job ID # 873403
Help Desk Support Technician Job Description
Our Help Desk Support Agents spend their day on the phone coordinating, diagnosing, and troubleshooting incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving desktop and laptop application software or network services from local personnel or from employees using remote network access. Help Desk Support Agents will run diagnostic programs, isolate problems, and determine and implement solutions.
Support Technician Job Duties
IT Service Desk - provides first level technical support through phone, email and chat support (if applicable)
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). And Active Directory, and Exchange preferred
Communicates with customers at all levels of technical and non-technical skills sets
Support for PCs, laptops, printers, cell phones, and tablets etc.
Qualification of Help Desk Technician
REQUIRED: Ability to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers. Ability to talk and type accurately at least 30 wpm
Sound understanding of customer support, operations, and processes
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Basic knowledge of ITIL
Basic understanding of Service Desk metrics/SLA’s
Minimum of 1 year experience working in a IT Service Desk/inbound Call Center environment – preferred
Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred
Certification in relevant IT products/technologies a plus
Client: Large IT Company
Contract: This is a contract position
Hours: 4 pm – 12:30 a.m.
Location: Mississauga Ontario L4W 0B3
Application Process: Please apply via the medium on which you are seeing this posting. For any inquiries, please contact Nechama at ncolman@apexsystems.com
If you encounter technical difficulties submitting your resume, please send a Word version of your resume to ncolman@apexsystems.com . Please reference Job ID # 873403
Help Desk Support Technician Job Description
Our Help Desk Support Agents spend their day on the phone coordinating, diagnosing, and troubleshooting incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving desktop and laptop application software or network services from local personnel or from employees using remote network access. Help Desk Support Agents will run diagnostic programs, isolate problems, and determine and implement solutions.
Support Technician Job Duties
IT Service Desk - provides first level technical support through phone, email and chat support (if applicable)
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). And Active Directory, and Exchange preferred
Communicates with customers at all levels of technical and non-technical skills sets
Support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office, VPN, Citrix, etc.
REQUIRED: Ability to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers. Ability to talk and type accurately at least 30 wpm
Sound understanding of customer support, operations, and processes
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Basic knowledge of ITIL
Basic understanding of Service Desk metrics/SLA’s
Minimum of 1 year experience working in a IT Service Desk/inbound Call Center environment – preferred
Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred
Certification in relevant IT products/technologies a plus
Seniority Level
Entry level
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